Tony Alvino

About Tony Alvino

Highly experienced and accomplished Technical Support & Operations Leader with a record of achievement building best-in-class service and support organizations noted for developing superior satisfaction with the products and services of startups and industry leaders in large complex technical solutions.Proven record of building successful relationships with large organizations by providing the highest quality customer support. Providing this level of support requires a strong relationship with internal parts of the organization by building trust and respect allowing for the best experience for customers. Specialties: Areas of Expertise:• Client Relationship Management • Technical Support • Technology Deployment • Infrastructure Design • Network Design • System Design • System Integration • Architecture • Process Improvement • Team Leadership• VDI • Virtualization• Cloud ComputingTechnical Skills• Telecom: SS7(ISUP, MTP), T1, E1,MFCR2• Networking: TCPIP, HTTPS, SIP, SNMP, VLAN, VRF, Firewalls, NTP, IPSec VPN, Amazon VPC• Tools: tcpdump, F5 Load Balancers, Cisco PIX, Juniper JUNOS, Sonic Wall, INET, MGTS, Empirix Hammer, IPv6, Nagios, CIM, DNS, DHCP• Programming Languages: Perl, Python, Shell, PHP• Operating Systems: FreeBSD, Linux, Windows 7, Windows Server, ESXi, Citrix, KVM, AWS• Applications: Postgres, Active Directory, Exchange, Zabbix, CRM-CTT, Clarify, Sales Force, • Storage Solutions: Netapp, Xiotech, Greenbytes, Nexenta

Experience

1. Sr Director of Customer Support

   nference

   Jan 2019 — Present · Cambridge, MA, US

   In my role as Sr. Director of Customer Support at nference, I led a team in providing top-notch support to world class Academic Medical Centers and BioPharma customers. I directly engaged with end users, troubleshooting and debugging complex systems, while collaborating with the development team to ensure timely issue resolution.

Education

• University of Massachusetts Lowell

  Bachelors, Computer Science

  1991 — 1995

Skills

• Perl
• Snmp
• Sonicwall
• Troubleshooting
• C
• Start-Ups
• Pix
• Sip
• Linux
• Saas
• C++
• System Deployment
• Wireless
• Cloud Computing
• Ipv6
• Xen
• Mobile Devices
• Vlan
• Voip
• Dns
• Integration Testing
• Tcp/Ip
• Php
• Juniper
• Nagios
• Unix
• Windows Server
• Virtualization
• Vmware
• Product Management
• Customer Support
• IT Management
• Load Balancing
• Software Development
• Python
• Dhcp
• Mysql
• Agile Methodologies
• Pre-Sales
• Citrix