Tony Alicea
General Manager @Flik Hospitality Group
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WORK HISTORY
General Manager @Flik Hospitality Group
New York, NY, US
EDUCATION
Dowling College
NA, Accounting
SKILLS
ABOUT TONY ALICEA
I am a hospitality and operations executive with 20+ years of experience leading large‑scale teams, elevating guest experiences, and optimizing multi‑unit operations across luxury hotels, convention centers, resorts, visitor attractions, and corporate amenity centers. My career has been built on delivering exceptional service, world‑class events, and financially sound operations in complex and high‑volume environments.I specialize in transforming service culture, strengthening team performance, and aligning daily operations with organizational goals. Throughout my career, I’ve led high‑impact food & beverage programs, large event and convention operations, and cross‑functional teams ranging from boutique hotels to major convention properties with over 1,300 rooms and hundreds of associates.My leadership approach is hands‑on, people‑focused, and strategy‑driven. I’m known for developing strong stakeholder relationships, collaborating across departments and ownership groups, navigating both union and non‑union environments, and consistently improving guest satisfaction, revenue performance, and operational efficiency.Today, I lead the operation of a premier corporate amenity center in a Class‑A multi‑tenant NYC building, delivering elevated workplace experiences and hospitality programming that support tenant engagement and retention. I’m passionate about creating environments where service excellence, team development, and business results work hand in hand.Core Focus Areas:• Hospitality & Workplace Experience Leadership• Multi‑Unit Operations & Executive Team Oversight• Food & Beverage Strategy & High‑Volume Event Execution• Budgeting, Forecasting & P&L Performance• Service Culture Transformation & Leadership Development• Stakeholder Engagement & Client Relationship Management• Brand Standards, Guest Experience Design & KPI OptimizationIf you\'re looking to connect around hospitality leadership, workplace experience innovation, guest service excellence, or executive operations roles, I’d love to start a conversation.
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