Tonya L. de Melo
Senior Vice President @Bank of America
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WORK HISTORY
Senior Vice President @Bank of America
Orange County, CA, US
Most Recent:GLOBAL STRATEGY & ENTERPRISE PLATFORMS; GLOBAL OPERATIONAL, CONTINUITY, & RESILIENCY SERVICES (GOCRS) • Manage the Exam, Audit, & Issues Management department to design and implement standardized approval and documentation processes and identify critical resources, key stakeholders, and technology requirements. • Lead regulatory exams & issues for Matters Requiring Attention (MRAs); interface with audit, regulators, compliance division, and internal and external examiners to provide remediation information and responses to internal audits and regulatory investigations. • Liaise with Federal Reserve Bank, regulatory agencies (e.g. OCC), and Subject Matter Experts (SMEs) to ensure accurate remediation information is provided for request responses – balance customer interests and quality assurance (QA).• Established a systemized GOCRS Exam, Audit, & Issues process with preventive business controls to remediate multiple risk exposures and ensure timelines and deliverables completed.GLOBAL TECH & OPS; CHIEF DATA OFFICE, GLOBAL STRATEGY & ENTERPRISE PLATFORMS• Spearheaded Operational Excellence Horizontal Change Execution Governance division; introduced OpEx Process Structure Development initiatives – earned a Gold Award for successful creation and execution.• Scaled Deceased Customer Notification (DCN) process to a structured program that was recognized as Best in Industry among top 5 global financial institutions – won 5 Gold Awards and 2 Silver Awards: o Developed a flagship of processes for the DCN program – Servicemembers Civil Relief Act (SCRA), Bankruptcy Quality Assurance & Monitoring, and Enterprise Process Owner (EPO) governance and escalation routines – spanning 60+ Lines of Business (LOBs).o Reduced operational vulnerabilities by continuously uncovering and resolving gaps in risk mitigation, enabling adherence to Consumer Financial Protection Bureau (CFPB) and Office of the Comptroller of the Currency (OCC) requirements.
EDUCATION
University of Georgia - Terry College of Business
MBA
Boston College
BA
Universidad Complutense de Madrid
Economics
SKILLS
ABOUT TONYA L. DE MELO
SVP, Risk Management / Business Controls at Bank of America, MBA
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