Tonya Tweten
Senior Operations Production Coordinator @Capital One
Signup · Get unlimited contacts
WORK HISTORY
Senior Operations Production Coordinator @Capital One
EDUCATION
University of Phoenix
EDUCATION
ABOUT TONYA TWETEN
Dynamic Senior Operations Coordinator known for improving operational efficiency, prioritizing customer satisfaction, and excelling in debt recovery. Proactively introduces strategies for enhanced customer communication, warning systems, and conflict resolution. Leverages extensive training expertise seamless team integration. Adept at resolving customer concerns, streamlining onboarding, and enhancing credit bureau accuracy. Proven track record of optimizing collections outcomes, receiving consistently high agent ratings, and increasing Net Promoter scores. Demonstrates professionalism, authenticity, and active listening, resulting in improved customer experiences and issue resolution. A valuable asset for operations enhancement and conflict management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.