Tonya Findlay
Sr. Analyst, Occupancy Planning Operations at JLL - Bank of America Account
- Role
- Sr Analyst, Occupancy Planning Operations at JLL
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tonya Findlay
Balanced and solutions-driven professional with over 8 years of experience leading occupancy planning, reporting, and process improvement initiatives within large-scale corporate real estate portfolios. Skilled at driving cross-functional collaboration, implementing technology-based process efficiencies, and managing programs that enhance operational excellence and business outcomes. Recognized for developing strong partnerships with stakeholders, translating strategic objectives into actionable plans, and fostering engagement through clear communication and training. Excels at leveraging data and technology to optimize performance, space utilization, and client satisfaction.
Experience
Sr Analyst, Occupancy Planning Operations
Dec 2021 — Present · Charlotte, NC, US
Serve as key player in bank compliance program overhaul. Regularly advise in necessary support documents and related processes to ensure successful implementation. Created multiple training and resource decks for both internal and client partners to empower confidence in new compliance standard.• Led process improvement and reporting initiatives leveraging CAFM platforms, SharePoint, and portfolio trackers to enhance data accuracy, transparency, and stakeholder visibility across planning programs.• Partnered with cross-functional teams to streamline documentation, compliance, and reporting standards that supported operational excellence and consistent delivery across multiple business units.• Implemented new data points and reporting enhancements within CAFM and tracking systems to strengthen visibility into space utilization, occupancy metrics, and portfolio decision-making.• Facilitated stakeholder and team training sessions on occupancy planning processes and CAFM/data management tools to improve adoption, consistency, and alignment across regional teams.• Identified and implemented scalable workflow enhancements that reduced manual effort, improved reporting turnaround, and supported alignment with organizational program management best practices.
Education
Palm Beach Atlantic University
Bachelor of Science, Finance
2013 — 2017
Crystal Lake South High School
High School Diploma
2009 — 2013
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