Tonya Hurst

About Tonya Hurst

I’m a purpose-driven leader who believes that exceptional results come from exceptional teams. Across multiple locations—and now at the helm of one of the most influential and successful T-Mobile Experience Stores in the nation—I’ve built high-performance cultures rooted in trust, coaching, and accountability.A multi-time Winner’s Circle honoree and Peak Award recipient, I’m nationally recognized for the operational precision, customer-obsessed processes, and leadership frameworks that elevate performance and bring the Un-carrier Experience to life. As both a LEAD mentor and participant, I’m deeply committed to developing talent, inspiring future leaders, and driving sustainable growth through people-first leadership.

Experience

1. Experience Store Manager

   T-Mobile

   Apr 2024 — Present · VA, US

   As the Manager of one of T-Mobile’s highest-performing and most influential Experience Stores, I lead a large, dynamic retail team to consistently deliver exceptional results in sales performance, customer experience, and operational excellence. I drive store success by implementing high-impact sales strategies, rapidly executing company initiatives, and cultivating a culture that reflects T-Mobile’s Un-carrier brand vision.I’m passionate about developing people. I invest deeply in training, coaching, and mentoring team members to elevate skills, maximize strengths, and foster a collaborative, high-performing environment. Through clear leadership, performance empowerment, and an unwavering focus on the customer, I ensure our team not only meets goals—but sets the standard for excellence nationwide.Highlights: • Lead one of the largest, top-ranking retail teams nationally within the T-Mobile organization • Strengthen customer loyalty through consistently exceptional, branded customer experiences • Execute company initiatives with speed, accuracy, and measurable impact • Coach, train, and mentor employees to achieve professional growth and outperform expectations • Foster a cohesive, inclusive, and motivated team culture aligned with corporate priorities • Deliver strong business results through strategic action planning and data-driven decisions

Education

• Old Dominion University

  English Language and Literature/Letters

  2010 — 2014