Tonya Dole

Senior Learning Facilitator @Fifth Third Bank

Charlotte, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2003 — Present

Senior Learning Facilitator @Fifth Third Bank

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Charlotte, NC, US

Facilitation of targeted skill building programs & courses supporting the development of new hires, existing employees and managers across multiple lines of business in a 10 state market. These programs are focused on new hire onboarding, a consultative sales approach across all lines of business, service excellence, and consumer & commercial lender training. Highly skilled in both instructor-led classroom training and virtual, web-based training. Recognized for classroom engagement & management, inclusion and coaching.I have 21+ years of Enterprise Learning/Facilitation expertise, as well as 20+ years of Retail Banking, Business Banking and Credit Underwriting experience in the Banking industry.

EDUCATION

1980 — 1984

Lander University

Bachelor of Business Administration (BBA)

SKILLS

Credit AnalysisConsumer LendingClassroom ManagementEmployee EngagementBlended LearningCommercial LendingBranch ManagementObjection HandlingFinanceClassroom DeliveryCredit CardsCross SellingFinancial ServicesSalesDepositsCustomer ServiceAdult Learning MethodologiesCreditFocused MentoringLoansCommercial BankingRefinanceCoachingBranch BankingMortgage LendingBusiness DevelopmentWealth ManagementLoan OriginationSmall Business LendingVirtual TrainingMortgage BankingAdult Learning TheoryBankingRelationship ManagementSmall BusinessRetail BankingCredit Risk

ABOUT TONYA DOLE

Experienced Learning Facilitator with a demonstrated history of working in the financial…

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