Tonya Dole
Senior Learning Facilitator, Officer at Fifth Third Bank
- Role
- Senior Learning Facilitator at Fifth Third Bank
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tonya Dole
Experienced Learning Facilitator with a demonstrated history of working in the financial…
Experience
Senior Learning Facilitator
Jul 2003 — Present · Charlotte, NC, US
Facilitation of targeted skill building programs & courses supporting the development of new hires, existing employees and managers across multiple lines of business in a 10 state market. These programs are focused on new hire onboarding, a consultative sales approach across all lines of business, service excellence, and consumer & commercial lender training. Highly skilled in both instructor-led classroom training and virtual, web-based training. Recognized for classroom engagement & management, inclusion and coaching.I have 21+ years of Enterprise Learning/Facilitation expertise, as well as 20+ years of Retail Banking, Business Banking and Credit Underwriting experience in the Banking industry.
Education
Lander University
Bachelor of Business Administration (BBA)
1980 — 1984
Skills
- Credit Analysis
- Consumer Lending
- Classroom Management
- Employee Engagement
- Blended Learning
- Commercial Lending
- Branch Management
- Objection Handling
- Finance
- Classroom Delivery
- Credit Cards
- Cross Selling
- Financial Services
- Sales
- Deposits
- Customer Service
- Adult Learning Methodologies
- Credit
- Focused Mentoring
- Loans
- Commercial Banking
- Refinance
- Coaching
- Branch Banking
- Mortgage Lending
- Business Development
- Wealth Management
- Loan Origination
- Small Business Lending
- Virtual Training
- Mortgage Banking
- Adult Learning Theory
- Banking
- Relationship Management
- Small Business
- Retail Banking
- Credit Risk
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