Tonya Baumgartner

Customer Success Manager @RRD

Monroe, WI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2017 — Present

Customer Success Manager @RRD

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Successfully manage client relationships, driving customer adoption; resulting in increased revenue and customer retention.• Build trusted adviser relationships through continuous engagement with the client base to gain visibility into customer satisfaction.

EDUCATION

2001 — 2003

Highland Community College, Illinois

Associate's degree, Early Childhood Education and Teaching

SKILLS

Account ManagementManagementOutsourcingProject ManagementPurchasingProcess ImprovementSalesCold CallingSalesforce.comPrint ManagementVendor ManagementData AnalysisSolution SellingLeadershipCustomer SatisfactionBusiness Process ImprovementCross-Functional Team LeadershipPrint on DemandTeam LeadershipVoice of the CustomerTeam ManagementCustomer Service

ABOUT TONYA BAUMGARTNER

Seasoned, highly anayltical, critcal thinker able to provide expertise in supporting business and inventory solutions. Over 16 years experience building relationships across multiple divisions, clients, and technologies.

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