Tonya Atha
People-focused process creator, improver, and documentor
- Role
- Operations Analyst at Houghton Mifflin Harcourt
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
Experience
Operations Analyst
May 2022 — Present · Cleveland, OH, US
Serve four Partner Success teams in cross-functional documentation, tool development, process development, and process refinement efforts. Use SCRUM-based process improvement efforts that are projected to save annually. Create and maintain Salesforce reporting metrics to help partner success teams make actionable decisions. Meet monthly with technical product owners and technical product managers and serve as product subject matter expert for new, technical product releases for 3 teams.Achievements: NWEA Hack-A-Thon 2022 Winner for Best in Competition and Audience Favorite.
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