Tony Watts M. Ipsa
Commercial Director @Rapid Services Group Ltd
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WORK HISTORY
Commercial Director @Rapid Services Group Ltd
London, GB
Driving Business Growth: Strategically identify and implement new service lines to meet evolving market demands and achieve sustainable revenue growth. Proactively seek and convert sales opportunities, ensuring the business remains competitive and profitable.• Client Account Management: Oversee the management of both new and existing client accounts, ensuring strong relationships, client satisfaction, and long-term retention. Collaborate with clients to understand their needs, address concerns, and explore opportunities to enhance service delivery, driving mutual success.• Market Opportunity Identification: Continuously monitor and evaluate market trends, competitor activities, and potential opportunities. Leverage insights to prepare and submit tenders that are competitive, compelling, and aligned with the company’s strengths and capabilities.• Networking and Brand Enhancement: Utilise an extensive network of industry contacts to offer guidance, build partnerships, and strengthen the company\'s presence in the market. Actively participate in industry events, conferences, and forums to position the company as a trusted leader in its field and attract new opportunities.• Performance Optimisation: Ensure all projects and client engagements are delivered efficiently on time, and to the highest standard, maximising value for both the clients and the company. Regularly review performance to identify areas for improvement and implement necessary changes.
ABOUT TONY WATTS M. IPSA
I am a security specialist with over 20 years proven success in both mobile and static guarding sectors. My vast knowledge has been gained from working with all types of companies whether they operate a single response vehicle or a capability to cover multiple services on a national basis. My experience allows me to not only manage daily operations but quickly identify and improve any areas that require attention. I enjoy identifying weaknesses, creating and planning the required improvements, implementing the change and get great self satisfaction from seeing my plans improve performance or productivity.I enjoy the variety that mobile operations involves as it allows me to work at the coalface or at boardroom level. The operations department is the engine room to any business and as such I thrive on the responsibility of keeping it driving forward.I am also experienced at managing a sub-contractor network, sourcing new providers and building relationships and then strategically allocating work and monitoring performance to ensure estates stay optimized. Along with relationship management I am able to audit service partners to ensure the industry standards are being followed. This also allows me to advise and guide where required to help service partners improve their own internal processes.I am a member of the British Standards Institute and was the operational consultant for the recent BS7984, BS7499, BS10800 updates.
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