Tony Villarreal

Servicenow Developer Architect @Apache Corporation

Houston, TX, US

Certified ServiceNow Application Developer and Administrator for a Global Oil and Gas Company.ServiceNow Application Architect, Developer and System Administrator. Onboarded to successfully guide, mentor, and develop the Apache ServiceNow team for a re-implementation project in a fast paced environment. ITIL certified and highly experienced in custom application design & development, process & policy creation, system automation and integration.Interfaces with all levels of management and stakeholders to understand operational challenges, business needs, and requirements. Designs and architects proposed solutions and processes for buy-off and works with the ServiceNow team to help prioritize initiatives, develop, test, and deploy solutions. All in accordance with development guidelines & standards as well as change management processes and policies within Agile methodologies.Provides a start to finish approach to architecture design and development which includes documenting business requirements & processes, workflow diagramming, prototyping, demonstrations, development, design documentation, testing, training, production releases, and post-implementation support. Operations & Performance Optimization. Supports management by developing analytics and specific tools to simplify their ability to manage day to day business operations. Develop insightful and actionable Dashboards, Gauges, and Automated Reports. Dynamic tools which give on-demand visibility and trending data to support fact-based business decisions.

University of Phoenix

Associate of Arts (AA), Computer Science: Information Technology