Tony Twitchell
spending time with wife
- Role
- Engagement Training Manager at HGS
- Location
- Joplin, MO, US
- LinkedIn followers
- 500 followers
About Tony Twitchell
30 years of public speaking, negotiation and persuasion skills utilizing exceptional storytelling- Strong communication skills including writing, editing, proofreading, and presentation- 17 years of Learning and Engagement Project Manager experience within learning development and IT system fields- Demonstrated leadership willing to take on big challenges, work through ambiguity, advocate a position, build a business case, and influence others in cross functional groups- Extensive experience presenting material to large audiences worldwide- Master Trainer; Certifying new trainers using classroom observation and feedback- Experience in IT/Call Center relationships working closely with the Call Center Director providing exceptional liaison skills
Experience
Engagement Training Manager
Nov 2018 — Present · Peoria, IL, US
Managed twenty Trainers and three Assistant Training Managers through observation and coaching to deliver high impact programs that build core skills, sales effectiveness, technical skills and product learning• Managed contact with 7 different clients with different needs and KPI requirements• Drove skill development and behavioral change across technical, product and core professional skill areas• Weekly meetings with Operations, Recruiting and Client Services confirmed successful training metrics were achieved for company ROI benchmarks
Education
AT&T University
Adult learning Communications
Skills
- Negotiation
- Call Center
- Coaching
- Technical Training
- Team Building
- Troubleshooting
- Training Delivery
- Customer Service
- Leadership Development
- Problem Solving
- Customer Relations
- Telecommunications
- Vendor Management
- Public Speaking
- Process Improvement
- Instructional Design
- E-Learning
- Customer Satisfaction
- Change Management
- Hiring
- Supervisory Skills
- Wireless
- Employee Relations
- Microsoft Office
- Account Management
- Analysis
- Word
- Powerpoint
- Business Analysis
- Excel
- Management
- Program Management
- Employee Training
- Project Management
- Training
- Leadership
- Microsoft Excel
- Software Documentation
- Customer Experience
- Project Planning
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