Tony Souza
Director
- Role
- Director at Majorel
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Tony Souza
Experienced Director with a demonstrated history of working in the outsourcing/offshoring industry. Strong professional with multi-regional expertise skilled in Client Acquisition and Engagement, Account Management, Operations Management, P&L Management, Service-Level Agreements (SLA), Customer Relationship Management (CRM), High Performing Team Building and Workforce Management.
Experience
Director
Mar 2009 — Present
Director of Operations for Key US and Global Clients in nearshore US location- Direct responsibility for 1700 FTE across several Key Global Clients in the IT/High Tech, travel, entertainment and BFSI verticals- Track record of successfully launching new LOB’s and new Clients across multiple channels - P&L Management with direct responsibility for financial results- High performance team creation and management with a track record of overachieving KPI and Financial results - Relationship and Key Contract Management including growth of business with current and prospective clients- Skilled in business development, RFP’s and sales
Education
UCLA
Certifcate Program, Interantional Trade and Commerce
2003 — 2004
Pontifícia Universidade Católica do Rio Grande do Sul
BA, Buisness Administration
1987 — 1992
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