Tony Skinner
Customer Success Lead at EasyWorkforce Software
- Role
- Customer Success Team Lead at Workeasy Software - Remarkable
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Tony Skinner
Experience in project and client relationship management while working in a sales…
Experience
Customer Success Team Lead
Workeasy Software - Remarkable
Aug 2021 — Present · Miramar, FL, US
Set the overall vision and strategic plan for the account management team focusing on leading a positive customer experience and driving growth through renewals, upsells and net retention improvements. Collaborate with sales and marketing to optimize the upsell strategies the AM team uses to increase ROI. Add value to customer relationships by actively participating in client discussions and efficiently resolving issues with alternate solutions tailored to individual needs. Drive customer outcomes, product adoption and customer experience while focusing on reducing churn. Address escalated client issues with urgency utilizing resources across the company as appropriate.
Skills
- Business Process Improvement
- Process Improvement
- Account Management
- Sales
- Data Analysis
- Sales Process
- Leadership
- Strategy
- Customer Service
- Crm
- Customer Satisfaction
- Training
- New Business Development
- Product Management
- Management
- Project Management
- Software Documentation
- Human Resources
- Salesforce.com
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