Tony Silva
Sr Manager, Franchise Implementation and Support @TBC Corporation
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WORK HISTORY
Sr Manager, Franchise Implementation and Support @TBC Corporation
FL, US
Primary responsibility is overseeing the successful implementation and support of all technology for both Big O Tires and Midas. A liaison between the Franchisee, TBC and contracted technology vendors, ensuring processes, timelines and SLAs are adhered to and manages documentation and approvals for variances from established process.
EDUCATION
Forest Hill
High School
ABOUT TONY SILVA
Energetic, results-driven professional with more than a decade of experience in sales, IT and billing arena. Track record of conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual: English/Spanish.
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