Tony Ouch

Sr. Desktop support engineer

Role
IT Service Engineer at ezCater
Location
Boston, MA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Tony Ouch

With more than five years of experience in IT engineering and support, I am a technical…

Experience

  1. IT Service Engineer

    ezCater

    Oct 2024 — Present · Boston, MA, US

    Designed and deployed Okta SSO with SAML authentication, centralizing access control for core applications. • Triaged and prioritized service desk requests, ensuring timely resolutions and clear communication. • Supported live company meetings on-site and remotely • Led IT projects to completion within Jira• Participated in On-call rotation, ensuring after-hours issues were resolved in a timely manner. • Coached and mentored colleagues• Managed MDMs such as Jamf & NinjaOne

Education

  • University of Massachusetts Lowell

    Computer Engineering

    2015

  • Middlesex Community College

    Associate of Arts and Sciences - AAS, Information Technology

    2010 — 2015

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Tony Ouch — IT Service Engineer at ezCater in Boston, MA, US | Unifers