Tony Ouch
Sr. Desktop support engineer
- Role
- IT Service Engineer at ezCater
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Tony Ouch
With more than five years of experience in IT engineering and support, I am a technical…
Experience
IT Service Engineer
Oct 2024 — Present · Boston, MA, US
Designed and deployed Okta SSO with SAML authentication, centralizing access control for core applications. • Triaged and prioritized service desk requests, ensuring timely resolutions and clear communication. • Supported live company meetings on-site and remotely • Led IT projects to completion within Jira• Participated in On-call rotation, ensuring after-hours issues were resolved in a timely manner. • Coached and mentored colleagues• Managed MDMs such as Jamf & NinjaOne
Education
University of Massachusetts Lowell
Computer Engineering
2015
Middlesex Community College
Associate of Arts and Sciences - AAS, Information Technology
2010 — 2015
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