Tony North
Director of Technology Support @City of Seattle
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WORK HISTORY
Director of Technology Support @City of Seattle
Leading citywide Technology Support Division to deliver highly reliable, secure, and responsive services with minimal disruption or device outages. Supporting nearly City of Seattle employees across 40 departments, enabling them to serve over residents in 78 neighborhoods.Accountable for operational resilience, service continuity, and customer experience at scale, aligning technology support with citywide priorities, risk management, and workforce productivity. Driving modernization, data-informed decisions, and service excellence to ensure technology is a strategic enabler of public trust, mission delivery, and community impact.
EDUCATION
University of Phoenix
Associate of Arts, Global Business
University of Phoenix
Bachelors of Science, Operations Management and Supervision
SKILLS
ABOUT TONY NORTH
Tony\'s impressive background showcases a diverse and accomplished career in management of IT, Cybersecurity, and HR. With a solid foundation in technology gained during his time in the United States Marine Corp, he went on to become the first PC Software Trainer at SAFECO Insurance Home Office, contributing to over 200 software implementations for various leading companies such as HEAT by iVanti, Magic Solutions by McAfee, HROffice by Ascentis, and SumTotal Learning & Talent Management by Skillsoft.His international experience is notable, having spent two years in England and traveled extensively to 26 countries and 42 United States, providing services to global clients. This exposure has given him a broad perspective and a deep understanding of diverse business environments.Tony\'s commitment to education is evident through his Bachelor of Science degree in Business Operations and Supervision from the University of Phoenix. His dedication to academic excellence earned him a Lifetime Membership in the National Society of Collegiate Scholars.Beyond his professional achievements, Tony is actively engaged in his community, residing in Bothell with his three children. His involvement as a volunteer, conference host and speaker promoting nonprofits and the YMCA, as a basketball and football coach for nine years, demonstrates his commitment to mentorship and community building. Additionally, his love for chess, particularly playing with his Dad in world tournaments, adds a personal touch to his profile.Overall, Tony emerges as a multifaceted individual— a seasoned professional, a dedicated family man, and a community leader who values giving back and helping others. His reputation as a trusted and candid adviser underscores his commitment to excellence and continuous improvement in all aspects of his life.For speaking opportunities, collaborations, events, and business development, please email Tony at t••••••••@gmail.com
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