Tony Nachman

About Tony Nachman

Seasoned customer success executive with a passion for building innovative services. Deep expertise in developing, launching and growing new services for global companies such as Cisco Systems, American Express and Sage Group. Highly skilled in strategic planning and operations management. Successful track record managing P&L responsibility. Extensive experience developing high performing teams across global organizations.Specialties: Services Marketing • Portfolio Management • P&L Management • Customer Experience Strategy • Business Plans & Proposals • Business Transformation • Sales Performance • Customer Analytics • Service Delivery • Vendor Management • Partnerships & Alliances • Business Development • Lean Six Sigma • Business Process • Program & Project Management • Team Building & Mentoring

Experience

1. Senior Director, Customer Success

   PSG Global Solutions

   Jan 2016 — Present

   PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 10% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and other English speaking countries. PSG combines the cost advantages of an offshore delivery model with the high-performance approach of a top-tier staffing company to deliver value to its clients. As with any high-performance business, having a strong and highly motivated team is critical to our success. PSG invests heavily in our people, as evidenced by our employee satisfaction score consistently exceeding 90%(we measure it every month). This in turn has allowed PSG to deliver great results to our clients. We deliver clear, measurable value to each of our clients, typically in the range of four to ten times what they spend on PSG, as measured through Gross Profits or savings generated for the client. These results are a key reason our client satisfaction levels are in the same range as leaders like Apple and Costco (our most recent Net Promoter Score is 77%).We partner with every customer using a consultative approach to improve their profitability. To learn more, call 86••••••41 or visit our website at

Education

• W. P. Carey School of Business – Arizona State University

  Master of Business Administration

  2002 — 2004

• Trinity College-Hartford

  Bachelor of Arts, English

  1991 — 1995

Skills

• Six Sigma
• Strategic Partnerships
• Operations Management
• Strategic Planning
• Project Management
• Business Transformation
• Vendor Management
• Crm
• Services Marketing
• Product Management
• Business Process Improvement
• Go-to-Market Strategy
• Customer Experience Design
• Outsourcing
• Business Intelligence
• Program Management
• Cross Functional Team Building
• Business Development
• P&L Management
• Public Speaking
• Customer Relationship Management (Crm)
• Forecasting
• Service Delivery
• Process Improvement
• Business Process
• Business Strategy
• Strategy
• Account Management
• Portfolio Management
• Customer Experience
• Leadership