Tony Murphy
Cca Excellence Awards Judge @Cca Global
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WORK HISTORY
Cca Excellence Awards Judge @Cca Global
Glasgow, GB
A member of the judging panel for the CCA Excellence awards that recognises and celebrates talent, initiative, innovation and best practice across multiple industries.
SKILLS
ABOUT TONY MURPHY
Experienced Financial Services professional with over 25 years experience.Proven track record of enabling large teams to provide exceptional customer service, whilst delivering strong operational results, efficiency savings and improving both colleague engagement and performance. Experience of leading teams across Life Assurance, Pensions, Investments, General Insurance and Banking, including Credit Underwriting, Section 75, Fraud Investigation and Complaint/FOS Complaints, always delivering great results across key customer, people, risk and financial metrics.Expertise in Customer Outcomes through leading Outcome Testing and Complaint Root Cause Analysis teams. Utilising customer insight to identify opportunities to improve customer outcomes, whilst delivering cost savings or cost avoidance for the business.Currently working as a Controls Manager on Firmwide Programs across Policy, Regulatory and Employee Compliance.
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