Tony McDermott
Senior Delivery Partner @Olive Jar Digital
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WORK HISTORY
Senior Delivery Partner @Olive Jar Digital
London, GB
EDUCATION
University of Derby
Batchelor of Arts - Combined Honours, History and Social Sciences
University of Derby
Bachelor of Arts - BA, History and social science
Hult Ashridge Executive Education
Executive Management Course, Business Administration and Management, General
Derby College
A-Levels, History, Politics and Sociology
Derby School
GCSE;s
SKILLS
ABOUT TONY MCDERMOTT
I am an effective Programme Manager specialising in business, change and digital transformation, business case development, information security, organisational design, and target operating model development. With 25+ years of experience, I\'ve led transformation, both change and digital programs in local and central government focusing on building efficient, customer-centric organisations, ensuring the customer and residents outcomes are the heart of the delivery. Within the private sector I led the ‘Ticketing Strategy’ and developed the operating model for the Millennium Dome. I also led large Wi helped prepare the UK for pandemics, and supported the Department of Health\'s emergency operations models. I have driven major changes in the NHS and contributed to establishing the Health Regulatory Body (CQC). Recently, I delivered information security frameworks in a global Infosec and Cybersecurity programme.Specialties • Service Design and Business transformation.• Local Government organisational design.• Target operating model development.• Customer Contact Centre and Omnichannel support for Channel Shift• AI/RPA Discovery to implementation• IT/System/Digital roadmaps and delivery.• Digital Channel Shift • Cyber security frameworks (ISO27001/2).• Blueprint and business case development (green book).• Creation of Financial models• EPMO (mobilise, governance and assurance)• Benefit Realisation and Improved organisational effectiveness and efficiency.• Procurement (GCloud/DOS/CSS)• Digital transformation• Culture change and transition.• Design Authority creation.
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