Tony Kehl

About Tony Kehl

Tony Kehl is the VP of Field Operations for Americas. Tony is passionate about change management that improves the organizations sales, delivery and logistics performance while assuring team members are involved and communicated with during those changes. Tony draws upon his 30 years of experience in businesses planning, timelines, systems thinking, cross company communications, personnel development and process mapping to improve services and sales to Xerox clients.His experience and leadership includes cost analysis, process improvements, cross department communication, employee development and planning for future projects. Tony strength is his ability to engage with cross functional teams and completing company objectives while developing a culture open to new ideas including continuous learning and change management.Specialties: Organizational Change Management, Continuous Improvement, ServiceNow, Customer Service, Cost Analysis, Statistical Analysis, Employee Motivation, Employee Development, Business Planning, Process Mapping, Deming, Juran, Systems Thinking

Experience

1. Director of Service Operations

   Flextg Phoenix

   May 2024 — Present · CA, US

   Proud to be serving as a Service Operations Leader at Flex Technology Group, the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint! In this role, I\'m privileged to lead a team dedicated to redefining excellence in service delivery. At Flex Technology Group, we\'re not just about managing print services; we\'re about crafting tailored solutions that empower businesses to thrive. Our commitment to innovation and customer satisfaction is what sets us apart in the industry.Every day, we strive to exceed expectations, leveraging our extensive network and expertise to drive efficiency and productivity for our valued clients.

Education

• ITT

  Electronic Engineering, Electronic

  1987 — 1989

• University of Michigan

  Systems Thinking

  2008 — 2008

Skills

• Customer Experience
• Relationship Building
• Customer Relations
• Cost Analysis
• Forecasting
• Cold Calling
• Team Management
• Direct Sales
• Sales Operations
• Customer Retention
• Managed Print Services
• Customer Service
• Sales Management
• Cost Benefit
• Solution Selling
• Cross-Functional Team Leadership
• Project Management
• Strategic Planning
• Management
• Team Building
• Customer Relationship Management (Crm)
• Customer Satisfaction
• Training
• New Business Development
• Account Management
• Sales
• Coaching
• Business-to-Business (B2b)
• Business Development
• Leadership
• Team Leadership
• Sales Process
• Employee Management