Tony Joyce
Lead Service Manager at Allstate
- Role
- Manager at Allstate
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tony Joyce
Passionate leader who strives to develop people through leading effectively during change and providing inspirational, authentic and transparent leadership
Experience
Manager
Nov 2021 — Present · Charlotte, NC, US
Department leadership position responsible for representing multiple business areas with high and/or varying degrees of complexity. •Accountable for various reporting relationships including local, virtual and vendor leadership/management to achieve optimum business results, and expense control, while maximizing the department’s contributions to the Allstate Corporation. •Responsible for representing the business area in strategic planning activities with senior leadership.
Education
Hampden-Sydney College
B.A., Economics
1995 — 1999
Skills
- Coaching
- Data Analysis
- Access
- Budgets
- Project Management
- Software Documentation
- Sdlc
- Customer Experience
- Call Centers
- Business Analysis
- Process Improvement
- Leadership
- Customer Service
- Visio
- Recruiting
- Call Center
- Team Leadership
- Vendor Management
- Team Building
- Management
- Banking
- Risk Management
- Program Management
- Account Management
- Sales
- Change Management
- Performance Management
- Business Process Improvement
- Analysis
- Customer Satisfaction
- Training
- Operations Management
- Time Management
- Strategy
- Employee Benefits
- Strategic Planning
- Insurance
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