Tony Johnson

About Tony Johnson

Tony is a global keynote speaker and an award winning expert on customer experience (CX)+ Employee Experience (EX). He has spoken to tens of thousands of front line team members and leaders.Book Time With Tony: https://calendly.com/thetonyjohnson/catch-upTony will create your customer experience strategy, train your team, and develop your leaders to select and retain the best talent.He is the founder of Ignite Your Service Training and Consulting and Chief Experience Officer for 4xi Global consulting. Tony helps organizations grow by dialing in the customer and the employee experience - both of which are power catalysts for success. Through his innovative and relatable training, Tony helps bring training, hospitality, and leadership to teams around the world.Because he has a background in real-world operations and a passion for people, Tony is relatable to all levels of the organization and has instant credibility.Tony has delivered thousands of talks over the last decade and works in restaurants, retail, healthcare, leisure, events, hospitality, travel, and hotels.After leading a global experience team for a global fortune 200 company, Tony started Ignite Your Service and has now partnered with 4xi Global Consulting and Solutions. “Tony lives what he teaches.\" “Tony\'s lens on hospitality and focus on the consumer, customer, and client is refreshing and inspiring.\" “One of the most passionate hospitality leaders in the industry.” \"Tony is a great partner and enriched our level of service is so many ways though constant innovation, professionalism, and engagement.\"CORE COMPETENCIES + SPECIALITIES: Leading Large and Diverse Teams to Deliver on Business Results Leading Remote Teams Contact and Call Center Operations + Leadership Developing and Implementing Organizational Customer Experience Strategies Master Trainer and Speaker Employee Training and Development Key Performance Indicator (KPI) and Metric Development Voice of the Customer (VOC) Implementation and Benchmarking Guest Journey Mapping Creating and Scaling Training Programs Speed of Service Improvement Multi-site Restaurant Operations Keynote Speaker Workshop Development and Training Performance Management Virtual Program Development Patient Experience and Healthcare Strategy Restaurant Operations and Menu Development Social Media Engagement Inspiring Leaders to Create Sustainable Customer + Consumer ExperiencesContact Tony: T•••@igniteyourservice.com or 60••••••47

Experience

1. Chief Experience Officer (Cxo)

   4xi Global Consulting

   Nov 2020 — Present · Orlando, FL, US

   Serving as the Chief Customer Officer and Experience strategist in residence for 4xi. Working with organizations to help them improve their strategy, business processes, and sales acumen. Tony has a background in operations and training that allows him to bring a front-line focus and rapid deployment to his projects. Changing the work experience for GOOD.

Education

• Ball State University

  Bachelor of Science - BS, Journalism/Political Science