Tony Heston
Software Support Specialist at Tyler Technologies
- Role
- Software Support Specialist at Tyler Technologies
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Tony Heston
Finance & Retail Software Support / Methodology Enhancement – Effective and EfficientDetermined solution provider with a broad scope of professional experience in the retail, financial, and print & promo industries. Significant customer service training and experience. Strong management skills with focus on process improvement, knowledge retention & sharing, proactive problem analysis, and employee mentoring, morale building & retention. Expertise includes:Issue Resolution | Problem Management | Proactive Reporting | Results Driven Customer Service | Team Mentoring
Experience
Software Support Specialist
Aug 2017 — Present · Dayton, OH, US
Education
State College of Florida-Manatee-Sarasota
A.A, Business Management/Accounting
Sinclair Community College
Computer Software Engineering
University of Phoenix
B.S., Software Engineering
Skills
- Oracle
- Requirements Analysis
- Accounting
- Vendor Management
- Sql
- Visio
- Leadership
- Change Management
- Java
- Active Directory
- Windows Server
- Oracle E-Business Suite
- Technical Support
- Business Analysis
- Troubleshooting
- Inventory Management
- Data Entry
- Accounts Payable
- Computer Hardware
- Analysis
- Training
- Customer Satisfaction
- Sharepoint
- Lotus Notes
- Business Intelligence
- Windows
- Microsoft Sql Server
- Cross-Functional Team Leadership
- Team Leadership
- Call Centers
- Sales
- System Administration
- Windows Xp
- Process Improvement
- Visual Basic
- Integration
- Quality Assurance
- Access
- Help Desk Support
- Customer Service
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