Tony Gump
Implementation Manager | Simplifying Complexity | Building Solutions That Scale and Customers Love
- Role
- Sr Technical Onboarding Manager at Demandbase
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Tony Gump
I’m a startup-savvy technical program and implementation leader with a strong bias toward action and clarity. Over the last decade, I’ve led customer onboarding, enterprise SaaS implementations, and product rollouts across HR tech, martech, and eCommerce, building teams, processes, and trust from the ground up. I love seeing a reduction in time to value and turning every customer into an evangelist. From launching AI-driven messaging tools at Grayscale to scaling referral and loyalty platforms at Friendbuy, I thrive in fast-paced environments where customer outcomes and internal enablement both matter. I’ve led integrations with SAP, Workday, Greenhouse, Shopify, and more, often stepping in as a product manager to drive new offerings to be customer ready and primed for scale. Whether I’m designing playbooks, untangling API issues, or jumping into a live escalation call, I bring calm, clarity, and creativity to the table. I’ve built Salesforce workflows, launched channel integration programs, written SQL for analytics dashboards, and trained clients from law firms to Fortune 500 brands.
Experience
Sr Technical Onboarding Manager
Aug 2025 — Present
Education
International Academy of Design and Technology (IADT)
Business Administration
freeCodeCamp
Responsive Web Design Certification , Computer Software Engineering
Skills
- Leadership
- Strategic Planning
- Team Building
- Process Improvement
- Microsoft Office
- Account Management
- Microsoft Excel
- Sales
- Management
- Customer Service
- Team Leadership
- Insurance
- Customer Satisfaction
- Business Analysis
- Integration
- Project Management
- Microsoft Word
- Powerpoint
- Team Management
- Business Process Improvement
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