Tony Falcioni
Director of Domestic Operations and Dealer Relations @International Financial Data Services (IFDS)
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WORK HISTORY
Director of Domestic Operations and Dealer Relations @International Financial Data Services (IFDS)
Toronto, ON, CA
EDUCATION
IFEBP and Dalhousie University
CEBS
IFEBP and Dalhousie University
CEBS
Cambrian College
Music Performance
ABOUT TONY FALCIONI
Executive with over 20 years of progressive experience within the Pension/Benefit and broader financial sectors. Specific expertise in Call Centre/Client Services Operations, Client Relationship Management, Back Office Administration, Risk and Control procedures, Organizational and Change Management, Employee and Client Engagement, Data Analysis, and Process Improvement (LEAN) focused on optimizing customer satisfaction, transactional and operational efficiency, and financial accountability. Proven performance in linking corporate objectives to departmental goals, and in delivering desired results through empowerment, development and utilization of people, process and technology.
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