Tony Colombo
Executive Vice President @Global Technology Solutions Inc. (GTS)
Signup Β· Get unlimited contacts
WORK HISTORY
Executive Vice President @Global Technology Solutions Inc. (GTS)
Phoenix, AZ, US
As a VP of Customer Experience at GTS, I have to make sure we connect the dots between the customersβ needs and the solution they seek. Sometimes the gap between these two is an βall-size-fits-allβ approach big companies cherish. We help businesses build the most comprehensive cloud contact center solution that revolutionizes the way customer service is delivered. A solution that is extremely easy to deploy, use and scale as needed.Would you like:β’ To make your agentsβ lives easier by letting them see the entire customer journey and have a single interactive conversation with customers across all channels on one desktop without having to switch systems or screens?We can offer a solution that can enable customer service agents to see every interaction on a single screen be it live chat, email, voice, SMS, AI, and bots.β’ Expert guidance on improving your customer and employee experience as they migrate to a new solution?We will explain and show you how we can decrease your spending on workforce management while increasing levels of customer retention and employee experience through our tailored solutions.β’ Quick ROI that you can measure?By having one unified system providing end-to-end reporting you can get a comprehensive view of what channels are doing great for your business.β’ Faster, more efficient deployment on the cloud?We have the expertise to manage and maintain rapid deployment of cutting-edge cloud infrastructure, so it frees up your IT staff to focus on activities that grow your business.β’ Reducing labor and overhead costs?Moving to a cloud-based, omnichannel solution provides substantial cost savings that include- Increased Business Agility- No upfront investments- No Maintenance - Low power costsOver two decades in customer experience and building meaningful relationships between businesses and their customers - ask me how you can improve your CX!
EDUCATION
DeVry University Phoenix, AZ
BSEET, Electronics Engineering
SKILLS
ABOUT TONY COLOMBO
High labor and maintenance costs constantly decrease the value of your services. Outdated, almost legacy contact center technologies, absence of self-service tools and new channels such as bots, virtual assistants, chats (online and offline), voice messages, emails, social presence can drive your customers off and even damage your reputation (in fact, it does already - ask your customers)There are myriads of tasks that need to get done for a contact center to run smoothly. We are consultants, architects and solutions provider - providing tailored solutions to help businesses across industries hit KPI\'s. We know the main issue big and small companies have when talking to their customers. Itβs a lack of empathy when your customer is in trouble or canβt solve the issue on their own. What can be done? The first step is to acknowledge the problem, and if you read this - congrats, youβve done this step! The second would be to gather feedback from your clients. β, β - β βThis is exactly where we step in and start to help you β a user friendly cloud-based contact center solution can be integrated with all your IT solutions, so you can eliminate frustration and make information more accessible. We can help you unlock the power to grow your business with help of data analytics.We think customers should be able to reach out to you through a channel of their choice and agents should be equipped to help them in a snap of a finger. βIf you donβt have these capabilities or think it will drive the cost up - hold up. Let us show you how with the help of modern technologies, cloud services, integrated CRM, data analytics, artificial intelligence you can increase your Customer Service and ROI while keeping employee satisfaction high.Send me a note and letβs build the bridge between you and your customers!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.