Toni Mantych

About Toni Mantych

I am a content strategy leader with 20+ years of experience helping enterprise organizations navigate large-scale content and technology transformations. At ServiceNow, I scaled the Product Content organization from 40 to more than 160 team members globally during Covid—streamlining processes, improving the digital user experience, expanding into five languages, and delivering content at greater velocity during a period of exponential growth. Later, I helped shape cross-functional enterprise content strategy, redefining how content supported the entire customer journey. Along the way, I also co-founded the ServiceNow Pride group—one of my proudest accomplishments (no pun intended).In late 2024, I shifted to part-time consulting, which gave me space to recharge, spend more time with my family, and broaden my focus beyond high tech and enterprise SaaS. Since then, I’ve partnered with enterprise clients across the pharmaceutical, medical device, publishing, and restaurant industries to solve complex content challenges. In September 2025, I stepped into this work full-time as VP, Content Operations Strategy and Solutions at Content Rules, where I continue to help global enterprises modernize and scale their content practices.If you’re facing a tough content challenge—or simply want to catch up and talk shop—please reach out. I also continue to offer private leadership, career, transition, and team coaching through my practice, Crescent Coaching and Consulting.

Experience

1. VP, Content Operations Strategy and Solutions

   Content Rules, Inc

   Sep 2025 — Present

   Partner with global enterprises to modernize and scale content operations, enhancing efficiency and effectiveness. • Advise leaders on governance, workflows, and technology to enable intelligent, personalized content delivery. • Lead consulting engagements across sectors such as high tech, pharma, medical technology, restaurants, and publishing. • Align people, processes, and tools for enterprise-wide digital content transformation.

Education

• University of Colorado Boulder

  BA, English and Humanities (double major; summa cum laude)

• Wharton Executive Education

  Executive Presence and Influence

• UC Santa Barbara

  MA and ABD, English

• Transformation Edge

  Certified Business and Professional Coach (July 2022)

Skills

• Xml
• Content Development
• Process Improvement
• Dynamic Publishing
• Cross-Functional Collaborations
• Knowledge Management
• Instructional Design
• Virtual Teams
• People Development
• Content Management
• Agile Methodologies
• Metadata Management
• Taxonomy
• Usability Testing
• Dita Xml
• Framemaker
• Technical Communication
• Localization
• Structured Authoring
• Mobile Content
• Change Management
• User Experience
• Content Strategy
• People Management
• Usability
• Content Marketing
• Robohelp
• Project Management
• Lean Startup
• Information Architecture
• Technical Editing
• Online Help
• Business Process Improvement
• Translation
• Information Design
• Vendor Management