Antoine Amira
Food and Beverage Manager @The Lowell, New York
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WORK HISTORY
Food and Beverage Manager @The Lowell, New York
New York, NY, US
Responsible for hiring FOH personnel. Created a welcoming and engaging environment where each team member felt empowered.Development of a training program aimed at keeping the restaurant ethos but also the Dior Maison message throughout the shift.Responsible for managing food and beverage operations, handling and resolving swiftly customer complaints at the time of the incident or at the time the customer review was published. Analyze sales data to provide insights for actionable decision-making solution. Utilize exceptional customer service and management skills to ensure that the labor and financial goals of the organization are maintained. Latest achievements: Part of the original team that led Lowell Hotel to be voted 2nd best hotel in NYC and 12th best city hotel in the US per CondéNast Travel + Leisure Reader’s Choice.Instilled salesmanship to the service team in order to increase the revenue per person. It resulted in a 40% increase spending per customer average wise.Implemented a VV and VIP alert for all servers working during the shifts. Liaise with the Dior Executives to ensure their clients are being recognized and taken care of.Daily duties:Interact daily with union staff (Local 6 and 100).Oversee servers, assistant servers, and runners. Keep timesheets to make sure all employees have their break as per NYS laws. Liaise with the kitchen during service to ensure a smooth one.Set up protocols in the galley station for the staff to comply with DOH rules and regulations. Developed frequent quizzes to make sure the waitstaff was knowledgeable about the menu; allergens included and also about hours of operations of the entire hotel. Helped develop opening/closing side jobs grid resulting in a faster closing and reduced employee hours. Led the pre-shift line-up in order to motivate the team prior to shifts, shine and raise awareness of the VV and VIPs dining there.
EDUCATION
University- Lyon 3
Bachelor's degree, French Language and Literature
Health Academy of NY
Certificate of Food Protection - March 2017, Public Health
NYS
Real Estate NY License, Real Estate
SKILLS
ABOUT ANTOINE AMIRA
Accomplished, dynamic, and goal-oriented professional, offering focused leadership to drive service quality, efficiency, and profitability in the highly competitive food service industry. Bringing forth leadership, drive, and over a decade of industry experience. Adept at effectively directing staff and overseeing operations to ensure optimal productivity and high levels of customer satisfaction. Well-versed in developing and executing dining solutions to meet customer needs and tastes. Equipped with diverse skill sets to achieve great osmosis within the team to reach company’s goals. Great ability to create value through efficient operations, appropriate cost controls, and profit.Proven experience in developing and executing dining solutions to meet customer needs• Solid experience working within various hospitality settings managing client relations• Analyze sales data to provide insights for actionable decision making for short and long-term revenue growth• Exceptional customer service skills with the ability to lead/coordinate dining operations• Skilled in guidance, problem-solving, and conflict resolution to ensure smooth workflow• Strong written and verbal communication skills for documentation and correspondence• Outstanding interpersonal skills with strong team spirit and great respect for diversity• Exceptional organization skills with the ability to prioritize and manage multiple tasks• Excellent time management with high precision in a deadline-oriented environment
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