Tonia Houghton

About Tonia Houghton

I\'m Tonia Houghton, a Lean Six Sigma Green Belt dedicated to business transformation and operational efficiency, with a keen focus on the power of data. With over 20 years of experience as a FinTech professional, I blend self-motivation with effective teamwork to drive significant organizational process and quality changes. As a proven leader, I ensure accountability to corporate ethics and the bottom line, while leveraging data to track and demonstrate success. My history of building buy-in from both internal and external clients underscores my results-oriented approach and collaborative spirit.

Experience

1. Engagement Director

   Engage Fi

   Jan 2020 — Present · Cicero, NY, US

   Drive operational business transformation by enabling increased throughput and supporting new business lines. Establish and implement organization-wide standards, data practices, and KPIs. Design and manage historical and predictive reporting, oversee CRM, project management, and RFP tools, and lead process improvement initiatives to support growth and quality at Engage fi.

Education

• Lending University

  Lending

  1999

• Lean Six Sigma Training Center - American Association for Lean Six Sigma

  Certification, Lean Six Sigma Process Management

Skills

• Business Process Improvement
• Disaster Recovery
• Customer Relationship Management (Crm)
• Process Improvement
• Business Analysis
• Software Development
• Management
• Program Management
• Analysis
• Project Planning
• Team Leadership
• Risk Management
• Sdlc
• Product Management
• Project Management
• Software Project Management
• Strategic Planning
• Training
• Vendor Management
• Crm
• Strategy