Toni Pasqualicchio

About Toni Pasqualicchio

As an accomplished IT leader, I specialize in driving transformational change through projects, enhancements, and operational support that align with organizational goals. I am passionate about developing high-performing teams that collaborate effectively to deliver exceptional outcomes and delight our users. With deep experience in the consumer goods industry, I partner across Finance, HR, Supply Chain, Customer Service, and Manufacturing functions to lead impactful change and support daily operations. My background in Finance and Accounting, combined with extensive technology leadership, allows me to bridge the gap between business needs and technical solutions, applicable for any industry. Here are a few key accomplishments that highlight my impact-Developing a global integrated support model for enterprise systems, ensuring seamless transitions from project to service support with outstanding user satisfaction-Leading successful SaaS implementations, such as migrating to the Ultimate Payroll Solution, delivering 100% accuracy on go live-Introducing robotic process automation (RPA) to streamline operations, delivering measurable efficiencies and cost savings regionally, leveraged globally. I thrive on solving complex challenges through technology and empowering teams to achieve their full potential.

Experience

1. Director, Head of Global Service Delivery

   Unilever

   Jan 2022 — Present

   Leader integration support on 20 enterprise systems, providing seamless functionality for 25K global users. Developed and implemented unified support model aligned with business expectations, enabling all operational service level agreements (SLA) to be met.• Led Service Introduction for 30 projects annually.• Attained 100% SLA user satisfaction rating with service lines fully trained on IT infrastructure library (ITIL) service management processes.• Reduced operations incidents 25% while adding 8K new users.• Established operating level agreements aligned with key business processes, increasing planning success rate 91% on time in full.

Education

• Lynn University

  Professional development post-undergraduate

• Kean University

  Bachelor of Science - BS, Accounting and Finance