Toni Layden
Head of Delivery @Gradwell
Kingston upon Hull, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2023 — Present
Head of Delivery @Gradwell
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GB
SKILLS
Online HelpInternet ServicesCustomer ExperienceTelecommunicationsCustomer Relationship Management (Crm)Customer AcquisitionKpi ReportsCommunicationEngineeringNetworkingTeam ManagementCustomer AnalysisCustomer InsightCustomer SupportCustomer EngagementAccount ManagementChange ManagementSales & Marketing LeadershipSales ManagementContact CentersTelephonySalesTelecommunications ManagementAvayaCustomer LoyaltyLeadershipPcaWireless BroadbandSage ProductsRecruitingBroadbandCustomer SatisfactionCustomer Service ManagementService-Level Agreements (Sla)Online CommunicationsCustomer Service OperationsMagentoInternet ExplorerManagementTechnical Leadership
ABOUT TONI LAYDEN
An accomplished and dynamic Business Development Professional with extensive experience in Management, Customer Success Operations, Quality Assurance/Operational Excellence. A highly motivated, self-starter with a proven record of success in managing complex projects, driving organizational initiatives and building relationships at all levels within an organization; seeking new opportunities. Customer Service Team Builder - Results Focused & Deadline Driven Project /Program Manager Skilled Analytical Problem Solver
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