Toni Bristlin

About Toni Bristlin

Client success and account management leader with over 12 years of experience driving growth, retention, and customer satisfaction across healthcare, medical devices, and regulated industries. Currently serving as a Sr. Strategic Account Manager at VITAL WorkLife, managing top-tier healthcare clients nationwide and acting as a trusted advisor throughout the full client lifecycle—from implementation through renewal and expansion. Proven ability to build strong executive relationships, lead complex contract negotiations, mitigate at-risk accounts, and exceed revenue targets through consultative cross-selling.Previously held account management and sales roles at Virtual Radiologic, Edmentum, and Unitron Hearing, where responsibilities included managing multimillion-dollar quotas, leading implementations, conducting business reviews, and expanding existing books of business. Brings deep experience navigating complex stakeholder environments, coordinating cross-functional teams, and translating client needs into actionable solutions. Known for strong communication skills, strategic thinking, and a customer-first mindset rooted in healthcare innovation and service excellence.

Experience

1. Sr Client Success Manager

   VITAL WorkLife

   Jan 2026 — Present · Minneapolis, MN, US

Education

• University of Minnesota

  Communications , Liberal Arts and Sciences/Liberal Studies

  2005 — 2010

Skills

• Microsoft Excel
• Leadership
• Salesforce.com
• Management
• Team Building
• Cold Calling
• Sales Operations
• Customer Service
• Marketing
• Call Centers
• Healthcare
• Business Development
• Microsoft Office
• Sales
• Strategic Planning
• Marketing Strategy
• Medical Devices
• Direct Sales
• Account Management
• Sales Process
• Customer Satisfaction
• Training
• New Business Development
• Public Speaking
• Business-to-Business (B2b)
• Selling
• Sales Management
• Purchasing
• Product Launch