Toni Amato
National Associate Director and Leader, Client Experience @EY
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WORK HISTORY
National Associate Director and Leader, Client Experience @EY
Toronto, ON, CA
EDUCATION
Humber College
Diploma, Public Relations
SKILLS
ABOUT TONI AMATO
I’m a seasoned professional with over 20 years’ experience as a professional marketing and communications strategist, with a unique background in business development. I have significant experience working with senior leaders to build and execute successful external branding programs at a national level, in a complex global organization. As national manager for EY Canada’s Client Experience (CX) program, my goal is to collect high-quality feedback via client interviews across the client journey; from the pursuits stage (win/loss), engagement and service delivery (ESQ and ASQ) to relationship continuity.By working with our EY people, I help leverage insights from client feedback to co-develop actions that will enhance our client experience and drive a continuous improvement culture amongst our people, allowing us to deliver better client experiences, and build EY brand loyalty.I’m recognized for being a passionate, empathetic, strategic, accountable and client-focused leader, with an ability to connect the dots on complex projects.
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