Tom Randall

Customer Partner in Retail Telco Travel Industry @Kyndryl

Guildford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Customer Partner in Retail Telco Travel Industry @Kyndryl

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London, GB

As an Customer Partner, I own the strategic relationship and growth agenda for a portfolio of Kyndryl\'s clients across the Retail, Teleco and Travel industries.Key responsibilities- Executive strategy: the trusted advisor to C-suite and IT executives, translating critical business priorities into high-value, strategic IT transformation and modernisation roadmaps- Industry leadership: deep industry expertise in Retail, Telco, and Travel to lead the development and positioning of tailored solutions- Delivery excellence: provided executive oversight to ensure the successful delivery and high client satisfaction across all major engagements- Team leadership: direct multi-disciplinary Kyndryl teams (sales, technical, delivery) to ensure unified account strategy and maximum client value realisation.

EDUCATION

2007 — 2010

University of Birmingham

1st Class B.Sc, Geography

SKILLS

SaasBusiness TransformationSales OperationsProfessional ServicesService DeliveryCustomer ServiceBusiness AnalysisOffshore OutsourcingTeam ManagementForecastingCrmSystem IntegratorsGo-to-Market StrategyManaged ServicesEnterprise SoftwareChannelSales ProcessBusiness DevelopmentSiebelIbmNew Business DevelopmentCloud ComputingSales SupportKey Account ManagementCompetitive TenderingBusiness AlliancesBusiness IntelligencePre-SalesMicrosoft OfficeSalesSoftware IndustrySolution SellingIT OutsourcingSolution ArchitectureCustomer RelationsOutsourcingPartner ManagementStrategySales EnablementLeadership

ABOUT TOM RANDALL

I am a Customer Partner at Kyndryl supporting retail, telco and travel & transportation clients.I have a solid understanding and experience of different styles of clients, business partners, IT outsourcers and systems integrators. I demonstrate strong business acumen and deep understanding of the IT industry, achieved through the numerous corporations, roles, industries and business lines I have worked in.Specialties: Sales, SaaS, Cloud, Solution Selling. IT Outsourcing, Client Relationship Building, New Business Development, System Integrators & Channel Partners and Sales Operations.

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Tom Randall — Customer Partner in Retail Telco Travel Industry at Kyndryl in Guildford, GB | Unifers