Tom Vega

About Tom Vega

I’m an accomplished Business Transformation and Product Delivery leader with over 15 years of experience driving digital innovation across healthcare and finance. I specialize in strategic planning, service design, portfolio management, and roadmap execution, with a strong track record of delivering complex products through cross-functional partnerships, including AI, robotics, and change management teams.Throughout my career, I’ve collaborated with major consulting and technology partners, including PwC, EXL, AWS, Microsoft, and Google. I serve as a trusted advisor to executive leadership on enterprise strategy, digital transformation, resource planning, and organizational change.Recognized for advancing AI in healthcare, I was honored by Western New England University in 2024 and hold certifications in AI and Lean Six Sigma. A U.S. Army veteran and proud parent, I bring discipline, strategic vision, and a passion for product innovation and mentorship to every role.

Experience

1. Enterprise Product and Delivery Director

   CVS Health

   Jan 2022 — Present · MA, US

   Program Manager and Director for Machine Learning Intelligent Solutions Team (AI HUB). Developed strong internal collaborative platform partnerships with our marketing, Specialty Ops and Strategy, Change Management, Resource Planning, Learning & Development, BV/PSR, and Software Product Agile Teams.• Led Digital, Data, and Analytics Agile teams to the creation of internal search engine that expedited claims, prior authorization, and Rx adjudications • Served as Acting Director for AI HUB Product and Delivery Team. Delivered $1.1M in digitized document solutions for CORAM. • Led Scrum masters, ML Architects, and Developer teams in the digitization of Authorization forms on SPRx Platform• Working knowledge of HL7 standards and FHIR definitions to protect PHI/PII, Azure ADO, Document Intelligence• Managed team of 4 direct BA and QA reports responsible for delivering on a variety of software technology solutions across CVS. Co-created standards for software testing. Developed portfolio strategy and budget.• Oversaw Open AI Fax Digitization project with $3.7M as part of $173M multi-year savings mandate.• Delivered Co-Pilot chat engine for retail stores; Delivered Custom Open AI ChatGPT solutions for BV and PSR groups

Education

• Western New England University

  BA, Business Adminstration and Management

  2012 — 2016

Skills

• Organizational Development
• Recruiting
• Benefit Administration
• Kronos Timekeeping
• Analytics
• Process Improvement
• Labor Relations
• Microsoft Office
• Continuous Improvement
• Adp Reportsmith
• Benefits Administration
• Customer Service
• Reporting & Analysis
• Human Resources
• Problem Solving
• Operations Management
• Talent Management
• Peoplesoft
• Strategy
• Succession Planning
• Project Management
• Performance Management
• Employee Relations
• Strategic Planning
• Organizational Behavior
• Team Building
• Management
• Onbase
• Interviews
• Leadership Development
• Adp Payroll
• Balanced Scorecard
• Training
• Change Management
• Program Management
• Supply Chain Management
• Inventory Management
• Coaching
• Group Decision Making
• Lean Manufacturing