Tom Sundheimer
- Role
- Integration Support Engineer at Butterfly Network, Inc.
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Tom Sundheimer
Successful and experienced in Healthcare IT Sales, Pre-Sales Consulting, and Solution…
Experience
Integration Support Engineer
Jan 2020 — Present
Supported customers with complex workflow and integration of Butterfly ecosystem with their third-party Ultrasound devices, PACS, and EHR.\\\\n• Developed escalation process from intake of ticket through resolution through multiple tiers.\\\\n• Supported users by resolving application issues.\\\\n• Assisted customers with integration issues, including DICOM-TLS for integration of DICOM image storage and DICOM Modality Worklist, and HL-7 for Encounter-based worklist and EHR integration.\\\\n• Provided mentorship to new hires and Tier I support personnel.\\\\n• Interfaced with engineering, product teams, and implementation solutions architects for troubleshooting and escalation of customer issues.\\\\n• Acted as technical lead to the Integration Support team.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Ferris State University
BS
Oakland Community College
None
Grand Rapids Community College
AS
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