Tom Rubenstein

About Tom Rubenstein

Business Operations Leader | Executive Director of Operations | VP of Catering Sales and Operations | General Manager |Revenue Optimization Operations Management Strategic Planning Brand Development Operations and Marketing Strategies Proven Decision MakerContact:(61••••••71, t••••••••@comcast.netRespected executive-level Operations Management professional who sets effective strategy.P&L- level decision maker. Entrusted to make quality decisions that company leaders count on. Creates team culture that adheres to highest service standards.Builds profitable responses to new or revamped concepts.Thrives in a fast-pace environment.Creative, decisive and on-the-spot problem solver. Proven Strengths• Strategic thinker• Proficient in P&L, financial analysis, budgets, forecasting• Articulate and persuasive negotiator, communicator, effective trainer• Strong organizational skills• Establishes processes that save time and money• Promotes working environment that values exceptional service delivery• Outstanding interpersonal skills• Builds and motivates successful teams to peak performance increases morale• Catering, restaurants, retail/concessions• Sales and marketing strategies• Promotes a working environment that values exceptional service delivery• Systems standardization• Guest experience management with unwavering commitment to service excellence• 20 years of restaurant management experienceSample Successes- Increased total banquet catering revenue by 15.1% and banquet catering profit by 32.1% in 4 years (Golden Valley Golf and Country Club)- Generated unprecedented growth in revenue (from $0 to $7M); Increased banquet revenue for 15 consecutive years (Lancer Hospitality)TechnologiesCaterease Event Management Software, including CRM Module. Jonas Club Software (Accounting, Food & Beverage POS, Membership Management, Payroll/Employees/HR). Aloha Point of Sale Software. Microsoft Office Suite

Experience

1. General Manager

   Lancer Hospitality Group

   Jan 2016 — Present · Normandale Community College - Bloomington, MN, US

   Manage all aspects of seven food service outlets and full-service catering operation• Overall responsibility for personnel, food & beverage control and P&L• Developed retail and catering standards and protocols• Key part in menu development for retail and catering menus, costing and specs• Cultivated team that met high standards for customer service and food quality

Education

• The Culinary Institute of America

  Associate of Culinary Arts

• University of Minnesota-Twin Cities

  Bachelor of Arts (B.A.)

Skills

• Parties
• Start-Ups
• Trade Shows
• Strategy
• Strategic Planning
• Cross-Functional Team Leadership
• Fundraising
• Hotels
• Banquets
• Menu Development
• Business Meetings
• Hospitality
• Budgets
• Food
• Hospitality Management
• Event Management
• Employee Engagement
• Meeting Planning
• Operational Excellence
• Business Development
• Leadership
• Resorts
• Marketing Communications
• Restaurants
• Marketing
• Tourism
• Culinary Skills
• Income Statement
• Pre-Opening
• Negotiation
• Restaurant Management
• Management
• Revenue Analysis
• Social Networking
• Social Media Marketing
• Advertising
• Sales
• Wine
• Forecasting
• Corporate Events