Tom Rattray
Manager, Operations Centre @Vancouver Airport Authority
Signup · Get unlimited contacts
WORK HISTORY
Manager, Operations Centre @Vancouver Airport Authority
Vancouver, BC, CA
As an experienced leader in airport operations, I oversee the day-to-day management of airport activities, ensuring seamless coordination between airside, groundside, and terminal operations. I lead multi-functional teams in a 24/7 environment, driving operational excellence and supporting emergency response efforts with a focus on safety, security, and customer experience. I oversee and lead the strategic initiatives for the Integrated Operations Centre (IOC) and act as IOC Director when activated.I am dedicated to ensuring smooth airport operations, with a strong commitment to health and safety, excellent organizational skills, and the ability to deliver results in a fast-paced, dynamic environment. I focus on delivering exceptional service and building effective relationships with stakeholders, tenants, and travelers.Serve as the senior on-site YVR representative, directing multi-agency teams during off-hours and escalating critical issues directly to the Executive Team to maintain seamless airport operations.Act as Emergency Operations Centre (EOC) Director during activations, including leading a multi-day response to a major aircraft incident in 2024.Coordinate with CATSA, Transport Canada, CBP, CBSA, and NAV CANADA to ensure service levels were consistently met through proactive staffing and resource alignment.Lead daily interdepartmental and interorganizational briefings, ensuring rapid information flow and coordinated decision-making across airport stakeholders.Designed and launched the “Community Calls” program, enhancing stakeholder engagement and reducing disruption during NAV CANADA staffing shortages.Facilitated monthly tabletop exercises that strengthened emergency readiness, stress-tested procedures, and closed operational gaps.Represented YVR in FIFA/City of Vancouver tabletop exercises to prepare for the 2026 FIFA World Cup.
EDUCATION
Howe Sound Secondary
High School
UBC Sauder School of Business
BComm (Hons.), Commerce
SKILLS
ABOUT TOM RATTRAY
I am an experienced operations leader with a proven track record in aviation and transportation management. Currently, as the Manager of the Operations Centre at Vancouver Airport Authority, I oversee critical operational functions and work to ensure strategic alignment, operational efficiency, and sustainability. With over 10 years in the industry, I have developed a strong expertise in cargo operations, safety management, and customer experience, alongside a deep understanding of airport and airline operations.In addition to my current role, I provide freelance consulting for Cargo Facts Consulting, where I specialize in data analysis, terminal development, and mapping key operator networks. I also share my knowledge as an instructor at the British Columbia Institute of Technology, helping the next generation of professionals excel in airport and cargo operations.My past roles, including leadership positions at Harbour Air, Amazon, and Purolator, have further shaped my strategic planning and problem-solving abilities. I’ve led operational teams, launched new routes and services, and revamped business models to achieve measurable improvements in performance and revenue.I’m passionate about driving operational excellence, fostering collaboration, and developing innovative solutions to meet both short-term and long-term business goals. My focus on sustainability, continuous learning, and relationship-building has been integral to my success in dynamic, high-pressure environments.Contact: T••••••••@gmail.com or (60••••••44
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.