Tom Price
Customer Success Manager @Riverbed Technology
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WORK HISTORY
Customer Success Manager @Riverbed Technology
Maintain an ongoing relationship with some of our biggest customers, driving a consistent customer experience• Ensure our customers derive business value from Aternity\'s DEM platform by painting a vision and path to success by identifying and driving key use cases• Build success plans, tying product capabilities to the customer’s desired outcomes, including goals and KPIs for measuring progress• Help drive incremental revenue by working closely with the sales teams to strategize on paths to expanding our platform footprint within covered accounts• Ensure timely renewals of contracts• Coordinate closely with the project management team and professional services team to ensure successful delivery of projects and a smooth consistent engagement• Perform periodic assessments of progress and report successes and challenges to internal and external stakeholders• Escalate opportunities, challenges and roadblocks to internal stakeholders, coordinating a cross-functional effort to ensure timely attention to key activities
EDUCATION
University of Staffordshire
BSc Hons Computing Science, Computing
King Edward VI
A Level's, ICT, Physics, Chemistry, Maths
Burton Borough School
GCSE
ABOUT TOM PRICE
Highly accomplished Product Manager, former Technical Success Leader, and Solutions…
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