Tom Penny
Pre-sales Service Architect @Fujitsu
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WORK HISTORY
Pre-sales Service Architect @Fujitsu
Solihull, GB
A pre-sales Senior Service Architect role, developing large scale service solutions in response to bids and tenders across the public and private sectors. The service solutions are created for various market sectors and utilise worldwide delivery functions, providing follow the sun and always-on services with a truly global reach. Responsible for defining and designing service offerings (standardised and bespoke) whilst ensuring the highest quality proposals are submitted to customers, outlining the benefits and true value of the services. Key achievements include the retention and expansion of two key \'platinum\' Fujitsu accounts through co-design and direct engagement with customers to reset and re-contract existing services, whilst adhering to strict pre-sales governance.
ABOUT TOM PENNY
Experienced Service Architect passionate about ensuring positive customer outcomes. A Managed Services professional with eighteen years of customer facing roles with the last 9 years focused on Service Architecture pre-sales, bidding and Service Design & Transition activities across a varied range of market sectors and technology. Particular expertise in Managed Service pre-sales and Service Design, creating, proposing and securing Service solutions of varying size and complexity via public sector tenders, competitive bids and direct relationships. A proven track record of delivering service excellence whilst creating and leading high performing teams.
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