Tom Paget
Head of Ux Design and Research @Santander UK
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WORK HISTORY
Head of Ux Design and Research @Santander UK
I lead a team of UX Design and Research managers who focus on- designing and embedding the user experience across online and mobile digital applications- ensuring the right insights are available and utilised to educate and manage the business- defining and validating UX standards and best practices, including design standards and principlesKey skills: People management. Customer journey mapping. Usability testing. Design principles. Design standards. UX benchmarking. Experimentation and ideation. Agile working practices.
ABOUT TOM PAGET
I lead a distributed UX Design & Research team who create engaging digital customer experiences. I focus on delivering business and commercial objectives, built on user empathy and insight.
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