Tomos Owen
Head of Operations @Built Different
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WORK HISTORY
Head of Operations @Built Different
Leading operations for a growing ecommerce brand, with full responsibility for fulfilment, logistics, and day-to-day operational performance.Focused on building a scalable operational foundation to support growth, improve efficiency, and maintain a consistent customer experience.Key Responsibilities:Overseeing fulfilment and logistics to ensure reliable order processing and delivery performanceManaging day-to-day operations, ensuring smooth execution across all backend functionsIdentifying and implementing process improvements to increase operational efficiencyAligning operations with business demand to support growth and scalabilityProactively resolving operational issues to minimise disruption and maintain performanceKey Results:Supported fulfilment of orders per month within a growing ecommerce environmentImproved operational efficiency by streamlining fulfilment and internal workflowsReduced delays in order processing and dispatch, improving delivery consistencySupported business growth by aligning operational capacity with increasing demand
EDUCATION
Leeds Beckett University
Master's degree, Management
Leeds Beckett University
Bachelor of Arts (BA), Cinematography and Film/Video Production
SKILLS
ABOUT TOMOS OWEN
I’m an ecommerce operations leader with several years of experience building, improving and scaling operational performance within growing businesses. My focus is on ensuring that operations don’t just support growth—but enable it. I’ve worked across fulfilment, logistics, and day-to-day business operations, with a strong emphasis on: Improving efficiency and reducing operational friction Supporting scalable growth Maintaining a consistent and reliable customer experience Aligning operations with commercial performance I’m particularly interested in roles where I can take ownership of operations at scale—building systems, improving processes, and contributing to long-term business growth.
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