Tomorris Robinson
Enterprise Learning, Program & Process Improvement Leader | Driving Scalable Business Transformation | Doctorate in Applied Learning Sciences
- Role
- Process Improvement Specialist at Amazon
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Tomorris Robinson
I am a Senior Learning, Programs, and Process Improvement leader with a proven track record of driving enterprise-scale transformation across Amazon’s complex operational networks.Across leadership roles in Learning & Development, Program Management, and Process Improvement, I have built and led high-impact initiatives that improve safety, strengthen workforce capability, optimize operational performance, and deliver measurable business results.My recent work includes:• Leading Amazon’s Safety Swimlane pillar for network-wide initiatives supporting crash reduction, ERT performance and safety compliance programs• Owning Community Impact initiatives that drive enterprise-wide strategic engagement across Amazon delivery networks• Overseeing compliance auditing for 500+ drivers through the Sensei Program• Reducing DPMO by 29% through targeted quality and process improvement strategies• Increasing Career Choice participation from 3% to 17% through scalable learning innovationWith a Doctorate in Applied Learning Sciences and deep expertise in systems thinking, adult learning theory, and operational excellence, I specialize in transforming complex business challenges into scalable solutions that align talent strategy with organizational goals.My leadership spans:• Enterprise Learning Strategy• Program & Project Management• Process Improvement Leadership• Operational Excellence• Change Enablement• KPI Analytics & Performance OptimizationI bring a rare combination of strategic learning expertise, operational leadership, and enterprise process transformation that helps organizations scale smarter, improve faster, and lead stronger.I am especially passionate about roles where learning, innovation, and business transformation intersect.Let’s connect if you’re building the future of workforce performance, organizational capability, or enterprise change.
Experience
Process Improvement Specialist
Jun 2025 — Present · Chicago, IL, US
Lead enterprise-level process improvement initiatives supporting network-wide operational goals across Amazon delivery operations.• Own the Safety Swimlane pillar, partnering with Safety leadership to drive crash reduction, ERT performance, inclement weather actions, STF deployment, simulator deployment, and DA safety tracking initiatives.• Lead Community Impact swimlane initiatives, designing and executing network-wide programs that strengthen strategic engagement and community partnerships.• Influence cross-functional stakeholders across regions and present strategic recommendations to senior leadership while implementing scalable corrective actions.
Education
University of Miami
Doctor of Education - Ed.D, Applied Learning Sciences
2022 — 2025
Georgia State University
Bachelor of Arts (B.A.), Communication and Rhetoric / Marketing
2013 — 2017
Webster University
Master of Arts - MA, Human Resources Development
2018 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.