Tom Nguyen

Crew Support Associate at Axiom Space

Role
Crew Support and Experience at Axiom Space
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Tom Nguyen

With a dual Masters in Hospitality and Business Administration, I have acquired comprehensive knowledge and hands-on experience in the 5-Star resort industry. Combining my education from prestigious institutions such as the University of Houston and HK PolyU, I possess a robust skill set that positions me strongly in the experience industry. As a University of Houston Advancement Ambassador, Tier One Scholar, and Horatio Alger National Scholar, I have demonstrated a commitment to excellence and a drive for success.

Experience

  1. Crew Support and Experience

    Axiom Space

    Jun 2023 — Present

    tech startup company Ensure precise and professional logistics support for crew members during astronaut missions. Serve as a key liaison, providing timely and accurate communication with stakeholders. Collaborate to secure agreements for crew lodging, transportation, and mission-related services, while ensuring compliance with legal and contractual obligations. Uphold strict confidentiality protocols to protect the organization and astronauts. Deliver luxury-level customer service, ensuring satisfaction for crew members. Anticipate contingencies, strategize comprehensive plans, and adapt to evolving mission demands. Track and address customer concerns to enhance crew satisfaction. Establish strategic partnerships for optimal quality, reliability, and cost-effectiveness of crew accommodations and transportation.

Education

  • University of Houston

    Master of Science - MS, Hotel and Tourism Management, 3.8

    2019 — 2023

  • University of Houston

    Bachelor's degree, Hospitality Administration/Management, 3.8

    2014 — 2017

  • Victory Early College High School

    High School, High School/Secondary Diplomas and Certificates

    2013 — 2017

  • The Hong Kong Polytechnic University

    Study Abroad Student Exchange, Hotel and Tourism

    2018 — 2018

  • University of Houston

    Master of Business Administration - MBA, Hospitality Administration/Management, 3.84

    2021 — 2023

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Tom Nguyen — Crew Support and Experience at Axiom Space in Houston, TX, US | Unifers