Tommy Thompson
Global Operations Executive | SVP | VP ► Expertise: Business & Revenue Growth | Process Optimization | Call Center Operations | Strategic Planning & Execution | Client Relationship Management
- Role
- Senior Director of Operations at VXI Global Solutions
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Tommy Thompson
As a seasoned operations leader with over 10 years of experience in the BPO industry, I have a proven track record of driving operational excellence and delivering customized service solutions for large global clients. I currently serve as the Senior Director of Operations at VXI Global Solutions, where I manage site operations, financials, and account performance for a large global BPO.In my previous roles, I have successfully directed day-to-day operations of global service delivery teams with as many as 3,200 agents. I have spearheaded operational improvements to enhance service delivery across multiple accounts, resulting in increased revenue and the expansion of client relationships. Additionally, I have led cross-functional projects to integrate new technology and optimize business processes. My expertise lies in managing complex operations, driving process improvements, and fostering a culture of teamwork and collaboration.
Experience
Senior Director of Operations
Jun 2023 — Present · Morrow, GA, US
Manage site operations, financials, and account performance for a large global BPO.• Oversee multiple client accounts, ensuring customized service delivery that results in improvements in efficiency, profitability, and customer satisfaction.• Champion a culture of teamwork, driving collaborative efforts to meet performance and financial targets.
Education
Georgia Institute of Technology
Bachelor of Science - BS, Business Management
Skills
- Cross-Functional Team Leadership
- Call Center Start-Up
- Sales
- Call Center
- Customer Experience
- Team Leadership
- Team Building
- Management
- Customer Satisfaction
- Training
- New Business Development
- Process Improvement
- Call Centers
- Business Development
- Lead Generation
- Vendor Management
- Customer Retention
- Customer Service
- Strategic Partnerships
- Operational Excellence
- Leadership
- P&L Management
- Leadership Development
- Strategy
- Strategic Planning
- Coaching
- Budgeting
- B2b
- Customer Relations
- Project Management
- Program Management
- Account Management
- Change Management
- Performance Management
- Crm
- Problem Solving
- Operations Management
- Employee Engagement
- Budgets
- Sales Process
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