Tommy Yun
Community Engagement and Marketing with emphasis on client experience, staff relations, billing and claims resolution.
- Role
- Head of Community Engagement & Marketing at Rva Counseling
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Tommy Yun
Certified Product Owner with 19+ years of experience in Project, Process, Agile, and Operations management. Proven track record of delivering results and aligning organizations to meet strategic objectives. Skilled in building relationships, developing individuals, and driving customer-focused solutions.Skills: Business Execution, Strategic Planning, Strong Agile Experience, Certified Scrum Master, Organizational Transformation, Creative Strategy, Staff Development, Certified Facilitation, Prioritization, Cross-functional Collaboration, Risk Management, Process ImprovementSupply Chain Solutions | Principle Extended Ops/Workflow Lead• Designed & implemented workflow model for 7 operational teams• Introduced “Big Room Planning” for increased alignment• Redesigned Change Management intake process for efficiency• Fostered collaboration across Product, Tech, and OperationsSmall Business Card | Principle Scrum Master/Portfolio Agilist• Onboarded non-tech teams into Agile methodologies• Provided agile coaching to multiple programs and lines of business• Led senior leadership team planning sessions• Established expertise as Jira Align subject matter expertUS Card Marketing | Senior Segment Lead• Designed processes supporting strategic initiatives• Aligned marketing intent with key imperatives• Served as Scrum Master for Marketing agile product podsCertifications: Scrum Alliance Certified Product Owner, ICP-ACC, Certified Scrum Master, Scrum Alliance Advanced Certified Scrum Master, ICP-ATFPassionate about driving collaboration, transformation, and results. Let’s connect to discuss how I can contribute to your organization’s success.
Experience
Head of Community Engagement & Marketing
Jul 2025 — Present
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