Tommy Throckmorton

Experience

1. Sr Manager Strategic Initiatives

   Allstate

   Aug 2022 — Present · US

   Designed, implemented and managed third-party BPO provider support model for managing Property/Liability customer contact volume of 12mm contacts annually.• Drove annual savings of ~50% through smoothly migrating Property/Liability volumes from internal contact centers to a supplier-based model• Developed support model and relevant business processes, grew relationships directly with suppliers and managed $4mm travel budget/visit schedule for LATAM (CO, MX), Asia (IN, PH) and South Africa.• Introduced invoicing processes which identified and prevented over $6mm in invalid supplier charges in 2023 & 2024.• Facilitated introduction of digital transformation initiatives into supplier environments, e.g. AI assist and migration to cloud-based delivery platforms.• Managed team responsible for billing/invoicing, tracking licensure and granting system access; owned key internal relationships with sourcing/procurement and compliance stakeholders.

Education

• Episcopal High School

  High School

  1983 — 1986

• University of Richmond

  Bachelor of Arts (B.A.)

  1986 — 1990