Tommy Tautkus

About Tommy Tautkus

MBA with experience in managing profitable relationships with clients at a professional…

Experience

1. Manager, Customer Success (West)

   OneSource Virtual

   Jun 2021 — Present · UT, US

   Direct and coordinate our Payroll, Tax, and AMS Engineers in Mesa, AZ. Our Specialists work with customers in the FinTech space at a strategic level to define success criteria, monitor customer health, act as an escalation point and meet with customers periodically through regular success checkpoints.Essential Duties and Responsibilities include:• Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with OSV services.• Ensure my Service Teams are prepared to deliver a success experience to our customers. • Consult on Workday technologies. • Act as a liaison between varying OSV service delivery areas, management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.• Prioritize and drive resolution on escalated customer issues.• Leverage customer relationships as needed for prospect references.• Keep customers informed of process and procedural changes.• Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.

Education

• Utah Valley University

  Master of Business Administration - MBA

  2017 — 2018

• Brigham Young University

  Bachelor's degree

  2010 — 2016

• Brigham Young University

  Bachelor of Business Administration - BBA

  2010 — 2017

Skills

• Microsoft Word
• Team Leadership
• Financial Analysis
• Leadership
• Teaching
• Time Management
• Event Planning
• Client Relations
• Nonprofit Organizations
• Social Media
• Public Speaking
• Management
• Data Analysis
• Marketing
• Teamwork
• Microsoft Office
• Sales
• Project Management
• Self-Management
• Customer Service
• Training
• Typing
• Public Relations
• Business Strategy
• Marketing Strategy
• Strategic Planning
• Logistics Management
• Business Analysis
• Microsoft Excel
• Powerpoint
• Conflict Resolution